Delivery
WHAT ARE THE SHIPPING DETAILS?
Once your order is shipped out of the warehouse, your courier will confirm the tracking information within their system. From there we’ll email you your tracking information so you can keep up to date with your order as it gets closer to your doorstep!
We print every shipping label exactly as it’s entered on our website. Please be sure to double check your shipping address before completing your order to ensure that your package is shipping to the right location. If you believe that your address may be incorrect, please reach out to [email protected], direct message, or call a support agent and we’ll be happy to verify or correct this information for you. We cannot correct any addresses once an order has been processed. Please reach out to us as soon as possible for any corrections.
Orders are shipped out within 2 business days. Our warehouse is closed on weekends. Expedited shipping does not affect processing times.
Free shipping.
N.L.W.HAIR is not responsible for customs fees determined by government regulations.
The couriers we use to deliver your packages are through USPS, FedEx, and local post for international orders. All couriers are independent agencies and are not operated under or by N.L.W.HAIR. These agencies conduct their own businesses within their own standards and abide by their own rules and regulations.
HOW LONG DOES SHIPPING TAKE?
All orders, regardless of shipping speed, are shipping out within 2 business days.
typically take up to 5-10 business days from when they were shipped to be delivered (depending on where you are located).
Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.
WHY DIDN'T I RECEIVE MY PACKAGE?
Stolen- While your courier will do everything they can to ensure you get your N.L.W.HAIR order, there is always a possibility that your package could get stolen. This is why it’s very important for you to make sure that you track your package with your courier’s tracker online so that you are available to receive it when it arrives. We are terribly sorry for your loss. We will not be held responsible for lost or stolen product once delivered.
Misplaced- If your package says that it is delivered, and yet you can’t find it, please check with your neighbors to see if it accidentally got placed in the wrong location. Unfortunately, this does happen from time to time.
If you have any issues tracking your N.L.W.HAIR order, you can also contact our customer support at [email protected], and they will help you out. We are committed to getting you your products!
WHEN WILL MY PRODUCTS SHIP?
All orders are processed for shipping within 2 business days. From there, we wait for the courier to pick up your order to bring to you!
Your order may experience a delay in shipping if your shipping information is not filled out correctly. Please ensure this is filled properly to be certain there is no delay in your order being shipped.
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